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First Line Customer Support

By 4 januari, 2023februari 6th, 2023Data/IT
Roll Supporttekniker
 Kompetensområde Data/IT
 Startdatum 2023-01-16
 Slutdatum 2023-07-28
 Omfattning 100%
 Ort Göteborg
Land Sweden
 Sista svarsdatum 2023-01-11 (Offerter kommer att behandlas löpande)
 Kontaktperson Robert Glamin (cv@keyman.se | 0730-300000)
 Referensnummer #8735
Övergripande uppdragsbeskrivning

In our Technical Center, we develop infotainment systems for global manufacturers, both for cars and heavy vehicles. With decades of experience in in-vehicle infotainment systems, we have worked with the most renowned vehicle manufacturers around the globe.
 Recently, in our successful collaboration with Volvo / Polestar we developed the first system based on the Google Android™ Automotive OS. We worked together with Google to develop and integrate the next-generation infotainments systems for both the Polestar 2, and the Volvo XC40.
 
 We are now strengthening our team and looking for a “First line Customer Support”, your responsibility will be to handle all incoming tickets from our customer, secure that the information in the tickets are correct and perform a first analysis to see that the issue is reproducible, before assigning them to our infotainment development team working with the development for our Android/Audio development.
 
 Responsibilities
 • Quickly reply to our customer’s conversations coming in through Jira issue management tool, chat, email, phone and other channels.
 • Verify that all incoming tickets have correct information and that they are reproducible.
 • Do the first analysis of the incoming tickets to identify the correct development team for further processes of the ticket.
 • Most of the incoming tickets will be analyzed by you, but for more advanced tickets you will receive assistance internally. Other tickets will require immediate escalation.
 • Be responsible for follow-up meetings with the customer and Product owners on a weekly basis
 • Visualize status of the existing tickets coming in from our customers.
 • Coach our customers on how to document steps to reproduce the tickets.
 
 Your Role
 • To secure the quality of the incoming tickets and deliver a new generation of Android-based infotainment head units.
 • Secure the communication around the incoming tickets from our customers.
 • Work as a member of a globally distributed team designing and developing automotive user experience solutions for leading car manufacturers.
 • Software issue troubleshooting, problem solving, root cause analysis, etc.
 

Skallkrav

Working understanding of Jira
Working understanding of Qualcomm
Working understanding of QNX
Working understanding of Gtest
Working understanding of Android platform

Börkrav

Hands-on experience with C++
Hands-on experience with Linux

Övriga krav

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Personliga egenskaper

Teamplayer
God social förmåga
Serviceminded

Övrig information

Option på förlängning 

 


 

Att offerera på detta uppdrag

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  1. Konsultens CV bifogat (helst i Wordformat)
  2. En kortfattad summering (ska beskriva konsultens kompetens jämfört med uppdragets krav och behov)
  3. Konsultens timarvode (SEK exkl moms)
  4. Konsultens tillgänglighet (Startdatum och omfattning)
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