| Roll | Supporttekniker |
| Kompetensområde | Data/IT |
| Startdatum | 2023-01-16 |
| Slutdatum | 2023-07-28 |
| Omfattning | 100% |
| Ort | Göteborg |
| Land | Sweden |
| Sista svarsdatum | 2023-01-11 (Offerter kommer att behandlas löpande) |
| Kontaktperson | Robert Glamin (cv@keyman.se | 0730-300000) |
| Referensnummer | #8735 |
Övergripande uppdragsbeskrivning
Recently, in our successful collaboration with Volvo / Polestar we developed the first system based on the Google Android™ Automotive OS. We worked together with Google to develop and integrate the next-generation infotainments systems for both the Polestar 2, and the Volvo XC40.
We are now strengthening our team and looking for a “First line Customer Support”, your responsibility will be to handle all incoming tickets from our customer, secure that the information in the tickets are correct and perform a first analysis to see that the issue is reproducible, before assigning them to our infotainment development team working with the development for our Android/Audio development.
Responsibilities
• Quickly reply to our customer’s conversations coming in through Jira issue management tool, chat, email, phone and other channels.
• Verify that all incoming tickets have correct information and that they are reproducible.
• Do the first analysis of the incoming tickets to identify the correct development team for further processes of the ticket.
• Most of the incoming tickets will be analyzed by you, but for more advanced tickets you will receive assistance internally. Other tickets will require immediate escalation.
• Be responsible for follow-up meetings with the customer and Product owners on a weekly basis
• Visualize status of the existing tickets coming in from our customers.
• Coach our customers on how to document steps to reproduce the tickets.
Your Role
• To secure the quality of the incoming tickets and deliver a new generation of Android-based infotainment head units.
• Secure the communication around the incoming tickets from our customers.
• Work as a member of a globally distributed team designing and developing automotive user experience solutions for leading car manufacturers.
• Software issue troubleshooting, problem solving, root cause analysis, etc.
Skallkrav
Working understanding of Jira
Working understanding of Qualcomm
Working understanding of QNX
Working understanding of Gtest
Working understanding of Android platform
Börkrav
Hands-on experience with C++
Hands-on experience with Linux
Övriga krav
Bifoga CV i Wordformat under fliken Dokument. CV:t är en viktig del i utvärderingen av konsulten. Det ska tydligt visa att konsulten har den kompetens och erfarenhet som efterfrågas för det aktuella uppdraget.
Offert för detta uppdrag måste skickas in via KeySourcingTool. Svar via mail kommer att få begränsad feedback.
Beskriv gärna kort i ”Kommentar” vid de olika kraven hur konsulten uppfyller dessa.
Personliga egenskaper
Teamplayer
God social förmåga
Serviceminded
Övrig information
Att offerera på detta uppdrag
OFFERERA PÅ DETTA UPPDRAG VIA KEYSOURCINGTOOL (Prioriterad)
Mailofferter ska innehålla följande information
- Konsultens CV bifogat (helst i Wordformat)
- En kortfattad summering (ska beskriva konsultens kompetens jämfört med uppdragets krav och behov)
- Konsultens timarvode (SEK exkl moms)
- Konsultens tillgänglighet (Startdatum och omfattning)
- Bekräftelse på att ni accepterar, GDPR och “KeyMans allmänna villkor”
OFFERERA PÅ DETTA UPPDRAG VIA E-POST
OBS! Begränsad återkoppling erhålls för offerter som kommer via e-post.
