{"id":31731,"date":"2026-11-05T00:00:00","date_gmt":"2026-11-04T23:00:00","guid":{"rendered":"https:\/\/www.keyman.se\/en\/uncategorized\/it-service-manager-ifs-10615-to-ncc-16738\/"},"modified":"2026-11-06T10:30:03","modified_gmt":"2026-11-06T09:30:03","slug":"it-service-manager-ifs-10615-to-ncc-16738","status":"publish","type":"post","link":"https:\/\/www.keyman.se\/en\/data-it\/it-service-manager-ifs-10615-to-ncc-16738\/","title":{"rendered":"IT Service Manager – IFS (10615) to NCC"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n
Roll<\/strong><\/td>\nService Manager<\/td>\n<\/tr>\n
Kompetensomr\u00e5de<\/strong><\/td>\nData\/IT<\/td>\n<\/tr>\n
Startdatum<\/strong><\/td>\n2026-11-26<\/td>\n<\/tr>\n
Slutdatum<\/strong><\/td>\n2027-03-31<\/td>\n<\/tr>\n
Omfattning<\/strong><\/td>\n100%<\/td>\n<\/tr>\n
Ort<\/strong><\/td>\nStockholm<\/td>\n<\/tr>\n
Land<\/strong><\/td>\nSweden<\/td>\n<\/tr>\n
Sista svarsdatum<\/strong><\/td>\n2026-11-10\u00a0(Offerter kommer att behandlas l\u00f6pande)<\/em><\/td>\n<\/tr>\n
Kontaktperson<\/strong><\/td>\nMarie Lundin (marie.lundin@keyman.se<\/a> | )<\/td>\n<\/tr>\n
Referensnummer<\/strong><\/td>\n#16738<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\u00d6vergripande uppdragsbeskrivning<\/h5>\n

\n

We are now looking for a IT Service Manager – IFS with competence level 3 to NCC.<\/p>\n

Purpose of the job – To oversee all services, products and systems in scope of responsibility, ensuring that business demands and agreed service levels are being met.
Areas of responsibility – Lifecycle Management, Service Delivery & Operations, Service Development, Service consumer relationship and Management of Service Providers
Lifecycle Management <\/p>\n<\/div>\n

\u00b7        Ensure that main service documentation is in place and up to date.  <\/p>\n<\/div>\n
\u00b7        Regularly conduct life-cycle management for owned assets and CIs, including hardware, software, licences and warranties. Ensure that CI relationships are accurate on all levels in CMDB.  <\/p>\n<\/div>\n
\u00b7        Continually identify and explore opportunities for service\/ systems,- and business improvements incl. increase of automation capabilities.  <\/p>\n<\/div>\n
\u00b7        Contribute to forecast, budgeting and financial follow up.<\/div>\n
<\/div>\n
Service Delivery & Operations <\/p>\n<\/div>\n
\u00b7        Ensure that all processes required to deliver the services (incident, problem, service request) are efficiently managed and support procedures are followed and functioning according to defined processes and service level agreements.  <\/p>\n<\/div>\n
\u00b7        Manage the support teams (assignment groups) to ensure efficient everyday operations.  <\/p>\n<\/div>\n
\u00b7        Manage the deployment of updates, releases, patches to the test and production environment thru efficient change control handling (CAB etc.).  <\/p>\n<\/div>\n
\u00b7        Constantly improve your products and services and provide feedback that help to improve our overall ways of working.  <\/div>\n
<\/div>\n
Service Development <\/p>\n<\/div>\n
\u00b7        Work closely with business stakeholders to capture requirements and translate them into IT demands with clear business case and outlined value.   <\/p>\n<\/div>\n
\u00b7        Participate in service development projects\/ initiatives and ensure agreed service design,- and development procedures and principles are followed.  <\/p>\n<\/div>\n
\u00b7        Plan and oversee transition activities to ensure proper handover from development to production environment.   <\/p>\n<\/div>\n
\u00b7        Keep yourself updated with trends and insights about the and products in scope of your responsibility.  <\/div>\n
<\/div>\n
Service consumer relationship <\/p>\n<\/div>\n
\u00b7        Build strong customer relationships by providing fast and efficient problem-solving to every-day issues.   <\/p>\n<\/div>\n
\u00b7        Continuously interact with key stakeholders according to defined service governance structures and processes.  <\/p>\n<\/div>\n
\u00b7        Lead operational service forum with super users and\/or internal service\/product consumers and share performance reporting.  <\/p>\n<\/div>\n
\u00b7        Ensure that instructions and end-user guidelines (knowledge) is correctly created and in place, to improve self-service capabilities.<\/div>\n
<\/div>\n
Management of Service Providers <\/p>\n<\/div>\n
\u00b7        Handles IT supplier management process activities that reduce costs and risks, drives continuous improvement and value creation throughout the agreement lifecycle. <\/p>\n<\/div>\n
\u00b7        Adheres to governance, contracting guidelines and principles for specific IT supplier category. <\/p>\n<\/div>\n
\u00b7        Is responsible for the contract management for suppliers in scope. <\/p>\n<\/div>\n
\u00b7        Is responsible for the financial and performance management of suppliers in scope.<\/p>\n<\/div>\n
Authority – Has the authority to make all ongoing decisions on delegated level within stipulated tasks.  <\/p>\n<\/div>\n
<\/div>\n
The job holder is obliged to perform the work tasks that belong or are assigned to the job and which naturally fall under this job. <\/p>\n

Worktime 50-100 % (Depending on the resource’s preferences, currently it is around 50% but we can increase the assignment up to 100% if the profile and preferences align)<\/p>\n

The assignment comprises a full-time position with regular working hours of 37.5 hours per week<\/p>\n<\/div>\n

Skallkrav<\/h5>\n

English and one Nordic language
\nKnowledge of Service Operations\/Service Transition
\nKnowledge of Service Management Processes
\nITIL
\nAgile and ITIL basic knowledge
\nAcademic degree or equivalent work life experience.
\nGood Technical understanding
\n4-6 year as a Service Manager
\nAble to take main responsibility, lead and drive assignments within relevant area
\nExperience working with EAM (Enterprise Asset Management) and with IFS Cloud.<\/p>\n

B\u00f6rkrav<\/h5>\n

\n

\u00d6vriga krav<\/h5>\n

Bifoga CV p\u00e5 engelska i Wordformat under fliken Dokument. CV:t \u00e4r en viktig del i utv\u00e4rderingen av konsulten. Det ska tydligt visa att konsulten har den kompetens och erfarenhet som efterfr\u00e5gas f\u00f6r det aktuella uppdraget.
\nOffert f\u00f6r detta uppdrag m\u00e5ste skickas in via KeySourcingTool. Svar via mail kommer att f\u00e5 begr\u00e4nsad feedback.
\nLeverant\u00f6ren intygar att konsult- och ansvarsf\u00f6rs\u00e4kring finns som t\u00e4cker denna typ av uppdrag enligt branschstandard.
\nKommentarena till de olika kraven i offerten \u00e4r en viktig del i utv\u00e4rderingen. Var d\u00e4rf\u00f6r noga med att f\u00f6rklara Hur konsulten uppfyller kraven och fr\u00e5n vilket\/vilka uppdrag eller vilken utbildning.
\nHela offerten, motivering, kommentarer till kraven, CV\u00b4t och eventuella andra bilagor skall vara p\u00e5 engelska.
\nLeverant\u00f6ren f\u00f6rs\u00e4krar h\u00e4rmed att samtliga konsulter som tillhandah\u00e5lls inom ramen f\u00f6r Avropsf\u00f6rfr\u00e5gan, i enlighet med Leverant\u00f6rens vid var tid g\u00e4llande interna rutiner, har genomg\u00e5tt sedvanlig och relevant bakgrundskontroll samt att denna kontroll, s\u00e5vitt Leverant\u00f6ren k\u00e4nner till, inte har p\u00e5visat n\u00e5gra omst\u00e4ndigheter som p\u00e5verkar Konsultens l\u00e4mplighet att utf\u00f6ra uppdraget.
\nLeverant\u00f6ren intygar vidare att samtliga uppgifter i respektive konsults curriculum vitae (CV) samt \u00f6vriga handlingar som tillhandah\u00e5llits Best\u00e4llaren, s\u00e5vitt Leverant\u00f6ren k\u00e4nner till vid tidpunkten f\u00f6r anbudets eller avropets ingivande, \u00e4r korrekta, fullst\u00e4ndiga och sanningsenliga.
\nVi \u00e4r inf\u00f6rst\u00e5dda med att kunden, som en f\u00f6ruts\u00e4ttning f\u00f6r tilldelning av uppdraget kommer genomf\u00f6ra en bakgrundskontroll, samt i vissa roller en s\u00e4kerhetspr\u00f6vning av konsulten. F\u00f6r att uppdraget ska kunna tilldelas kr\u00e4vs att konsulten erh\u00e5ller ett godk\u00e4nt resultat vid s\u00e5dan kontroll.
\nOm resultatet av bakgrundskontrollen, helt eller delvis, enligt NCC:s sk\u00e4liga bed\u00f6mning bed\u00f6ms vara oacceptabelt, \u00e4ger NCC r\u00e4tt att med omedelbar verkan s\u00e4ga upp detta avtal utan skyldighet att utge n\u00e5gon form av ers\u00e4ttning.<\/p>\n

Personliga egenskaper<\/h5>\n

Self -leadership
\nHigh level of independency<\/p>\n

\u00d6vrig information<\/h5>\n

\n

Briefly describe in the \u201cComment\u201d section how the consultant meets each of the requirements, and specify which assignment(s) in the CV demonstrate this experience.
<\/strong>
All text in the offer and CV must be in English.<\/strong><\/p>\n

The assignment comprises a full-time position with regular working hours of 37.5 hours per week<\/strong><\/div>\n<\/p>\n

 <\/p>\n

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