SE_Customer Support Specialist-E (Reiwa) till Hitachi Energy Sweden AB (6826)

April 11, 2023
Roll Säljstöd
Kompetensområde Försäljning, inköp, marknadsföring
Startdatum 2023-05-01
Slutdatum 2023-12-31
Omfattning 100%
Ort Ludvika
Land Sweden
Sista svarsdatum 2023-06-16 (Offerter kommer att behandlas löpande)
Kontaktperson Anette Svensson ( | 073-091 19 23)
Referensnummer #9259
Övergripande uppdragsbeskrivning

We are now looking for a SE_Customer Support Specialist-E (Reiwa) to Hitachi Energy Sweden AB in Ludvika.

Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After- Sales Service and/or Spare Parts teams.

Additional Hiring Information for Supplier:
Order handling and related work task.

• As a Customer Support Specialist, you will be a part of the Order and Project Execution team that are at the heart of our organization, meeting and exceeding customer expectations.
• You will be reporting to the Operations Manager and be responsible for orders/projects from clarification meeting to shipping, delivery, invoicing and settling of payment.
• You will maintain and enhance customer satisfaction by providing excellent service at all stages of the order/project.
• The orders that are handled by the Service unit are from smaller spare part orders (often by express) up to medium size projects, including Training and Field service.
• You will work in a multicultural team and customers all over the world and have readiness to handle different cultures and scenarios.
• Live Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Interview – Teams or F2F.
Remote – 2 days per week is possible, but first month is 100% on site.
Extension after period –
Yes, depends on projects, business, performance etc.
English speaking – Mandatory.
Swedish speaking –  Would be a plus, but not mandatory.
Start date – asap


IMPORTANT Carefully read the full description of the role, requirements and specific qualifications wanted, areas of responsibility, background requested and additional employment information for the supplier to ensure that your set of competencies matches the role.
Fluency in both written and spoken English is mandatory.
IMPORTANT Confirm that your offered price is a gross price according to the information below. From this price the fee (4.23%) will be deducted.
Provide consultant’s Date of Birth in the following format: YYYY – MM – DD.


The consultant is located in Sweden
Would be a plus, but not mandatory

Övriga krav

Attach only ENGLISH CV in Word format under the Documents tab. PLEASE REMOVE company logos and photos. The CV is an important part of the evaluation of the consultant. It must clearly show that the consultant has the competence and experience required for the current assignment.
Offer for this assignment must be sent via KeySourcingTool. Replies via email will receive limited feedback.
Please describe briefly in “Comments” for the various requirements how the consultant meets these.

Personliga egenskaper

Övrig information

Attach only ENGLISH CV in Word format under the Documents tab in the offer. PLEASE REMOVE company logos and photos.

PLEASE NOTE: From the offered hourly rate, the contractual fee of 4.23% will be deducted.

If we end up in a contract the consultant must undergo a drug test before the assignment can start. The consultant then also must have a certificate for SSG-Entré and sign a NDA.

Some remote work WITHIN SWEDEN is possible: 2 days per week is possible, but first month is 100% on site.

For further details and conditions, see the attached documents.



Att offerera på detta uppdrag


Mailofferter ska innehålla följande information

  1. Konsultens CV bifogat (helst i Wordformat)
  2. En kortfattad summering (ska beskriva konsultens kompetens jämfört med uppdragets krav och behov)
  3. Konsultens timarvode (SEK exkl moms)
  4. Konsultens tillgänglighet (Startdatum och omfattning)
  5. Bekräftelse på att ni accepterar, GDPR och “KeyMans allmänna villkor”


OBS! Begränsad återkoppling erhålls för offerter som kommer via e-post.



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