SE_Customer Support Specialist-F till Hitachi Energy Sweden AB (7549)

July 18, 2023
Roll Säljstöd
Kompetensområde Försäljning, inköp, marknadsföring
Startdatum 2023-08-01
Slutdatum 2024-07-26
Omfattning 100%
Ort Ludvika
Land Sweden
Sista svarsdatum 2023-07-28 (Offerter kommer att behandlas löpande)
Kontaktperson Anette Svensson ( | 073-091 19 23)
Referensnummer #9743
Övergripande uppdragsbeskrivning

We are now looking for a SE_Customer Support Specialist-F to Hitachi Energy Sweden AB in Ludvika.

Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After- Sales Service and/or Spare Parts teams.

Additional Hiring Information for Supplier:
We are looking for a Customer Support Specialist. You will be part of our team with order management, having full responsibility for your own customer portfolio, hence being dedicted main contact for these customers in the everyday work.

Your aim is to ensure that we as a company delivers world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success.

1. Working with a portfolio of global customers, internal and external.
2. Responsible from order received, until delivery complete and payment received.
3. Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.

We need someone who:
1. Is driven, service minded an well organized.
2. Team oriented, communicatively skilled and appreciate working with people.
3. Interested in the technical and commercial aspects of doing business.
4. Academic backgrund within fields of business administration, engineering, logistics and/or work experience within mentioned fields.
5. Fluent in English, both written and verbal is required. Additional languages are of advantage.

Remote work is possible for 30% of the time.


IMPORTANT Carefully read the full description of the role, requirements and specific qualifications wanted, areas of responsibility, background requested and additional employment information for the supplier to ensure that your set of competencies matches the role.
Fluency in both written and spoken English is mandatory.
IMPORTANT Confirm that your offered price is a gross price according to the information below. From this price the fee (4.23%) will be deducted.
Provide consultant’s Date of Birth in the following format: YYYY – MM – DD.


The consultant is located in Sweden

Övriga krav

Attach only ENGLISH CV in Word format under the Documents tab. PLEASE REMOVE company logos and photos. The CV is an important part of the evaluation of the consultant. It must clearly show that the consultant has the competence and experience required for the current assignment.
Offer for this assignment must be sent via KeySourcingTool. Replies via email will receive limited feedback.
Please describe briefly in “Comments” for the various requirements how the consultant meets these.

Personliga egenskaper

Övrig information

Attach only ENGLISH CV in Word format under the Documents tab in the offer. PLEASE REMOVE company logos and photos.

PLEASE NOTE: From the offered hourly rate, the contractual fee of 4.23% will be deducted.

If we end up in a contract the consultant must undergo a drug test before the assignment can start. The consultant then also must have a certificate for SSG-Entré and sign a NDA.

Some remote work WITHIN SWEDEN is possible: Remote work is possible for 30% of the time.

For further details and conditions, see the attached documents.


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