| Roll | Säljstöd |
| Kompetensområde | Försäljning, inköp, marknadsföring |
| Startdatum | 2023-10-02 |
| Slutdatum | 2024-09-30 |
| Omfattning | 100% |
| Ort | Ludvika |
| Land | Sweden |
| Sista svarsdatum | 2023-10-06 (Offerter kommer att behandlas löpande) |
| Kontaktperson | Anette Svensson (hitachi@keyman.se | 073-091 19 23) |
| Referensnummer | #9889 |
Övergripande uppdragsbeskrivning
Description:
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After- Sales Service and/or Spare Parts teams.
Additional Hiring Information for Supplier
We are looking for a Customer Support Specialist. You will be part of our team with order management, having full responsibility for your own customer portfolio, hence being dedicted main contact for these customers in the everyday work.
Your aim is to ensure that we as a company delivers world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success.
1. Working with a portfolio of global customers, internal and external.
2. Responsible from order received, until delivery complete and payment received.
3. Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
We need someone who:
1. Is driven, service minded an well organized.
2. Team oriented, communicatively skilled and appreciate working with people.
3. Interested in the technical and commercial aspects of doing business.
4. Academic backgrund within fields of business administration, engineering, logistics and/or work experience within mentioned fields.
5. Fluent in English, both written and verbal is required. Additional languages are of advantage.
Remote work is possible for 30% of the time.
EXPLANATION ON LEVELS:
Levels with numbers (1-5): Increasing experience from 1=Very Junior up to 5=Very Experienced
Levels with letters (A-F): Increasing experience from F=Very Junior up to A=Very Experienced
Skallkrav
IMPORTANT Carefully read the full description of the role, requirements and specific qualifications wanted, areas of responsibility, background requested and additional employment information for the supplier to ensure that your set of competencies matches the role.
Fluency in both written and spoken English is mandatory.
IMPORTANT Confirm that your offered price is a gross price according to the information below. From this price the fee (4.23%) will be deducted.
Provide consultant’s Date of Birth in the following format: YYYY – MM – DD.
Börkrav
The consultant is located in Sweden
Övriga krav
Attach only ENGLISH CV in Word format under the Documents tab. PLEASE REMOVE company logos and photos. The CV is an important part of the evaluation of the consultant. It must clearly show that the consultant has the competence and experience required for the current assignment.
Offer for this assignment must be sent via KeySourcingTool. Replies via email will receive limited feedback.
Please describe briefly in “Comments” for the various requirements how the consultant meets these.
Personliga egenskaper
Övrig information
PLEASE NOTE: From the offered hourly rate, the contractual fee of 4.23% will be deducted.
If we end up in a contract the consultant must undergo a drug test before the assignment can start. The consultant then also must have a certificate for SSG-Entré and sign a NDA.
Remote work is possible for 30% of the time WITHIN SWEDEN, but Onsite preferred.
For further details and conditions, see the attached documents.
- För att kunna offerera på våra uppdrag måste du vara registrerad användare i KeySourcingTool och ditt bolag måste även vara affärspartner med KeyMan (kostnadsfritt).
(Om du är helt ny användare och vill registrera dig och ditt bolag i KeySourcingTool – Klicka här)
(Om ditt bolag redan är registrerat i KeySourcingTool men behöver bli affärspartner med KeyMan – Klicka här)
