{"id":1971,"date":"2022-12-13T12:52:05","date_gmt":"2022-12-13T12:52:05","guid":{"rendered":"https:\/\/keyman.bizprew.se\/?page_id=1971"},"modified":"2026-04-28T19:46:50","modified_gmt":"2026-04-28T17:46:50","slug":"kundnojdhet","status":"publish","type":"page","link":"https:\/\/www.keyman.se\/sv\/kundnojdhet\/","title":{"rendered":"Kundn\u00f6jdhet"},"content":{"rendered":"\t\t
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KeyMan ledande p\u00e5 \nkundn\u00f6jdhet i Sverige<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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KeyMan i topp p\u00e5 att skapa kundn\u00f6jdhet \nf\u00f6r tredje \u00e5ret i rad<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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I Radars \u00e5rliga leverant\u00f6rskvalitetsunders\u00f6kning hamnade KeyMan f\u00f6r tredje \u00e5ret i rad i topp p\u00e5 att skapa kundn\u00f6jdhet bland konsultleverant\u00f6rer inom IT.<\/p>

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KeyMan \u00e4r ledande p\u00e5 att skapa operativa, taktiska och strategiska v\u00e4rden hos sina kunder under 2022 enligt Radars stora leverant\u00f6rskvalitetsgranskning. M\u00e4tperioden f\u00f6r \u00e5rets rapport har ut\u00f6kats och skett Q1 2022 f\u00f6r att ge en tydlig bild av r\u00e5dande l\u00e4ge mellan leverant\u00f6rer och kunder under det utmanande och speciella pandemi\u00e5ret och \u00f6ver 800 svenska verksamheter har varit med och svarat i vad som \u00e4r Sveriges st\u00f6rsta kvantitativa unders\u00f6kning hos IT-beslutsfattare runt levererad kundn\u00f6jdhet och kundv\u00e4rde.<\/p>

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– Resultatet i Radar Leverant\u00f6rskvalitet 2022 visar tydligt p\u00e5 vikten av tydlighet i kompetens och leverans vilket reflekteras i kundernas v\u00e4rdering av partnerskap och v\u00e4rde i sin relation med leverant\u00f6r. Leverant\u00f6rer som uppvisar h\u00f6g kompetens och tydlighet i sitt erbjudande har premierats n\u00e4r kunderna tvingats ha fokus p\u00e5 kostnader och l\u00f6nsamhet\u201d, s\u00e4ger Hans Werner, vd Radar.<\/p>

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Analysen visar en forts\u00e4ttning p\u00e5 den trend som var tydlig redan f\u00f6rra \u00e5ret d\u00e4r gapet mellan de 5 procent med l\u00e4gst kundn\u00f6jdhet och de 5 procent med h\u00f6gst kundn\u00f6jdhet fortsatt att \u00f6ka. Riskerna med att v\u00e4lja fel leverant\u00f6r forts\u00e4tter s\u00e5ledes att \u00f6ka p\u00e5 den svenska marknaden. De f\u00f6retagen som ligger i kategorin \u201dledande\u201d \u00e4r de som av kunderna skiljer sig avsev\u00e4rt fr\u00e5n genomsnittet vad g\u00e4ller att skapa kundv\u00e4rde och h\u00f6g kundn\u00f6jdhet.<\/p>

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-Vi \u00e4r mycket stolta och glada \u00f6ver resultatet i den h\u00e4r unders\u00f6kningen. Det \u00e4r ett kvitto p\u00e5 att vi som team och v\u00e5ra arbetsprocesser inte bara fungerar utan i m\u00e5nga fall \u00e4ven \u00f6vertr\u00e4ffar v\u00e5ra kunders f\u00f6rv\u00e4ntningar s\u00e4ger Mats M\u00e5rtensson, VD p\u00e5 KeyMan.<\/p>

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Pandemin var en h\u00e5rd period i relationen mellan k\u00f6pare och leverant\u00f6rer, d\u00e4r n\u00e4stan 50 % av k\u00f6parna tyckte att deras leverant\u00f6rer hade en reaktiv syn. Efter pandemin kan vi se en minskning av den andelen till 40 %. I \u00e5r \u00e4r k\u00f6parnas syn att leverant\u00f6rerna har en b\u00e4ttre f\u00f6rst\u00e5else f\u00f6r verksamheten och ett mer proaktivt f\u00f6rh\u00e5llningss\u00e4tt. Kunderna \u00e4r generellt sett mer n\u00f6jda med sina leverant\u00f6rer \u00e4n tidigare f\u00f6rutom i segmentet infrastruktur och drift d\u00e4r trenden g\u00e5r \u00e5t andra h\u00e5llet.<\/p>

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Rapporten Leverant\u00f6rskvalitet ing\u00e5r i Radars l\u00f6pande rapportutgivning. Den presenterar utveckling och analys avseende kundn\u00f6jdhet inom fyra definierade segment av IT-tj\u00e4nstemarknaden, utifr\u00e5n \u00e5tta fr\u00e5geomr\u00e5den. F\u00f6r en IT-k\u00f6pande verksamhet ger rapporten en v\u00e4gledning om vilka omr\u00e5den och fr\u00e5gest\u00e4llningar som b\u00f6r prioriteras i en sourcingprocess f\u00f6r att minimera risk och s\u00e4kerst\u00e4lla f\u00f6rv\u00e4ntad effekt. F\u00f6r IT-leverant\u00f6rer ger rapporten en inblick i hur kunderna bed\u00f6mer leverant\u00f6rernas generella f\u00f6rm\u00e5ga i olika delar av leveransen, inom vilka omr\u00e5den en leverant\u00f6r har st\u00f6rst m\u00f6jlighet att utm\u00e4rka sig positivt och var risker finns att halka efter.<\/p>

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\u00d6ver 800 verksamheters svar ligger till grund f\u00f6r analysen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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F\u00f6r mer information om unders\u00f6kningen<\/span><\/span><\/a> och 2022 \u00e5rs toppnoteringar<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

KeyMan ledande p\u00e5 kundn\u00f6jdhet i Sverige KeyMan i topp p\u00e5 att skapa kundn\u00f6jdhet f\u00f6r tredje \u00e5ret i rad I Radars \u00e5rliga leverant\u00f6rskvalitetsunders\u00f6kning hamnade KeyMan f\u00f6r tredje \u00e5ret i rad i topp p\u00e5 att skapa kundn\u00f6jdhet bland konsultleverant\u00f6rer inom IT. KeyMan \u00e4r ledande p\u00e5 att skapa operativa, taktiska och strategiska v\u00e4rden hos sina kunder under 2022 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1971","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nKundn\u00f6jdhet - KeyMan<\/title>\n<meta name=\"description\" content=\"L\u00e4s om hur KeyMan arbetar f\u00f6r att s\u00e4kerst\u00e4lla kundn\u00f6jdhet och uppr\u00e4tth\u00e5lla h\u00f6gsta kvalitet i v\u00e5ra tj\u00e4nster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.keyman.se\/sv\/kundnojdhet\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundn\u00f6jdhet - 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