{"id":31742,"date":"2026-11-04T00:00:00","date_gmt":"2026-11-03T23:00:00","guid":{"rendered":"https:\/\/www.keyman.se\/sv\/uncategorized\/it-coordinator-lulea-to-ncc-10603-16731\/"},"modified":"2026-11-05T15:00:03","modified_gmt":"2026-11-05T14:00:03","slug":"it-coordinator-lulea-to-ncc-10603-16731","status":"publish","type":"post","link":"https:\/\/www.keyman.se\/sv\/data-it\/it-coordinator-lulea-to-ncc-10603-16731\/","title":{"rendered":"IT Coordinator &#8211; Lule\u00e5 to NCC (10603)"},"content":{"rendered":"<table width=\"100%\">\n<tbody>\n<tr>\n<td style=\"text-align: left;\" align=\"left\" valign=\"top\" width=\"20%\"><strong>Roll<\/strong><\/td>\n<td style=\"text-align: left;\" align=\"left\" valign=\"top\" width=\"80%\">IT-koordinator<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Kompetensomr\u00e5de<\/strong><\/td>\n<td style=\"text-align: left;\">Data\/IT<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Startdatum<\/strong><\/td>\n<td style=\"text-align: left;\">2026-11-15<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Slutdatum<\/strong><\/td>\n<td style=\"text-align: left;\">2027-03-31<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Omfattning<\/strong><\/td>\n<td style=\"text-align: left;\">100%<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Ort<\/strong><\/td>\n<td style=\"text-align: left;\">Lule\u00e5<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Land<\/strong><\/td>\n<td style=\"text-align: left;\">Sweden<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Sista svarsdatum<\/strong><\/td>\n<td style=\"text-align: left;\" width=\"312\">2026-11-10\u00a0<em>(Offerter kommer att behandlas l\u00f6pande)<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Kontaktperson<\/strong><\/td>\n<td style=\"text-align: left;\">Marie Lundin (<a href=\"mailto:marie.lundin@keyman.se\">marie.lundin@keyman.se<\/a> | 076-1081079)<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Referensnummer<\/strong><\/td>\n<td style=\"text-align: left;\">#16731<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h5>\u00d6vergripande uppdragsbeskrivning<\/h5>\n<p style=\"padding-left: 30px;\">\n<div><strong>We are now looking for a IT Coordinator &#8211; Lule\u00e5&nbsp; with competence level 3 to NCC.<\/strong><\/p>\n<p><strong>Location &#8211; Lule\u00e5 (SSAB) , as well as other on-site work in Northern Sweden<\/strong><br \/><strong>Work time percentage 50-100 %<br \/><\/strong>&nbsp;<strong><br \/><\/strong><\/p>\n<p><strong>Areas of responsibility<\/strong><br \/>Site Setup, On-site Support, 2nd line support.<\/p>\n<\/div>\n<div><strong>Main assignments<\/strong><br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate establishment of new offices or construction sites in their geographic area, including planning, order network (WAN\/LAN), Printers, Office solutions contact suppliers, Installation and configuration.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Full-time life cycle of sites and offices.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Act as a resource in the Site Setup service.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Maintain site information (CIs).<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support to the business in IT matters according to specified service processes. Contribute to support groups in specified services or systems.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate service deliveries on the local site and act as super-user for specified services\/components.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide construction sites and local office support in the specified area.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide advice and best practice to local business regarding specified services\/components.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide site-level and\/or group-level support.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support in the specified geographic area for Workplace, Network, Office solution, Telephony and End user services.<br \/>Act as 2nd line support for specified services (Incidents and request).<\/p>\n<\/div>\n<div><strong>Other tasks<\/strong><br \/>The job holder is obliged to perform the work tasks that belong or are assigned to the job, and which naturally fall under this job. <\/p>\n<p><strong>Mileage Reimbursement<\/strong><br \/>The Contractor shall be reimbursed for business mileage driven using a private vehicle at the prevailing tax-exempt mileage allowance rate applicable under Swedish law (Swedish Tax Agency, Skatteverket).<\/p>\n<\/div>\n<h5>Skallkrav<\/h5>\n<p style=\"padding-left: 30px;\">3 years&#8217; experience from IT work within the technical and support area.<br \/>\nEducation within relevant areas.<br \/>\nHave participated in one or more similar assignments.<br \/>\nAble to lead responsibility for limited tasks.<br \/>\nIs able to work mainly independently.<br \/>\nSwedish and English fluent<br \/>\nDriver&#8217;s license and access to a private car<\/p>\n<h5>B\u00f6rkrav<\/h5>\n<p style=\"padding-left: 30px;\">IT in General, ITIL knowledge, ServiceNow knowledge&#13;<\/p>\n<h5>\u00d6vriga krav<\/h5>\n<p style=\"padding-left: 30px;\">Bifoga CV p\u00e5 engelska i Wordformat under fliken Dokument. CV:t \u00e4r en viktig del i utv\u00e4rderingen av konsulten. Det ska tydligt visa att konsulten har den kompetens och erfarenhet som efterfr\u00e5gas f\u00f6r det aktuella uppdraget.<br \/>\nOffert f\u00f6r detta uppdrag m\u00e5ste skickas in via KeySourcingTool. Svar via mail kommer att f\u00e5 begr\u00e4nsad feedback.<br \/>\nLeverant\u00f6ren intygar att konsult- och ansvarsf\u00f6rs\u00e4kring finns som t\u00e4cker denna typ av uppdrag enligt branschstandard.<br \/>\nKommentarena till de olika kraven i offerten \u00e4r en viktig del i utv\u00e4rderingen. Var d\u00e4rf\u00f6r noga med att f\u00f6rklara Hur konsulten uppfyller kraven och fr\u00e5n vilket\/vilka uppdrag eller vilken utbildning.<br \/>\nHela offerten, motivering, kommentarer till kraven, CV\u00b4t och eventuella andra bilagor skall vara p\u00e5 engelska.<br \/>\nLeverant\u00f6ren f\u00f6rs\u00e4krar h\u00e4rmed att samtliga konsulter som tillhandah\u00e5lls inom ramen f\u00f6r Avropsf\u00f6rfr\u00e5gan, i enlighet med Leverant\u00f6rens vid var tid g\u00e4llande interna rutiner, har genomg\u00e5tt sedvanlig och relevant bakgrundskontroll samt att denna kontroll, s\u00e5vitt Leverant\u00f6ren k\u00e4nner till, inte har p\u00e5visat n\u00e5gra omst\u00e4ndigheter som p\u00e5verkar Konsultens l\u00e4mplighet att utf\u00f6ra uppdraget.<br \/>\nLeverant\u00f6ren intygar vidare att samtliga uppgifter i respektive konsults curriculum vitae (CV) samt \u00f6vriga handlingar som tillhandah\u00e5llits Best\u00e4llaren, s\u00e5vitt Leverant\u00f6ren k\u00e4nner till vid tidpunkten f\u00f6r anbudets eller avropets ingivande, \u00e4r korrekta, fullst\u00e4ndiga och sanningsenliga.&#13;<br \/>\nVi \u00e4r inf\u00f6rst\u00e5dda med att kunden, som en f\u00f6ruts\u00e4ttning f\u00f6r tilldelning av uppdraget kommer genomf\u00f6ra en bakgrundskontroll, samt i vissa roller en s\u00e4kerhetspr\u00f6vning av konsulten. F\u00f6r att uppdraget ska kunna tilldelas kr\u00e4vs att konsulten erh\u00e5ller ett godk\u00e4nt resultat vid s\u00e5dan kontroll.&#13;<br \/>\nOm resultatet av bakgrundskontrollen, helt eller delvis, enligt NCC:s sk\u00e4liga bed\u00f6mning bed\u00f6ms vara oacceptabelt, \u00e4ger NCC r\u00e4tt att med omedelbar verkan s\u00e4ga upp detta avtal utan skyldighet att utge n\u00e5gon form av ers\u00e4ttning.<\/p>\n<h5>Personliga egenskaper<\/h5>\n<p style=\"padding-left: 30px;\">Good social skills<br \/>\nCooperative and self-going<\/p>\n<h5>\u00d6vrig information<\/h5>\n<p style=\"padding-left: 30px;\">\n<div><strong>Briefly describe in the \u201cComment\u201d section how the consultant meets each of the requirements, and specify which assignment(s) in the CV demonstrate this experience.<br \/><\/strong><br \/><strong>All text in the offer and CV must be in English.<\/strong><\/p>\n<p><strong>The assignment comprises a full-time position with regular working hours of 37.5 hours per week.<\/strong><\/div>\n<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"21413\" class=\"elementor elementor-21413\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-dbbd2a4 e-flex e-con-boxed e-con e-parent\" data-id=\"dbbd2a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db64379 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"db64379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">F\u00f6r att kunna offerera p\u00e5 v\u00e5ra uppdrag m\u00e5ste du vara registrerad anv\u00e4ndare i KeySourcingTool och ditt bolag m\u00e5ste \u00e4ven vara aff\u00e4rspartner med KeyMan (kostnadsfritt).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8208697 e-flex e-con-boxed e-con e-parent\" data-id=\"8208697\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f3264f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2f3264f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.keysourcingtool.com\/tender_invite_parts\/13484740\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">OFFERERA P\u00c5 DETTA UPPDRAG VIA KEYSOURCINGTOOL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d0885e e-flex e-con-boxed e-con e-parent\" data-id=\"5d0885e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb68ae0 elementor-widget elementor-widget-text-editor\" data-id=\"bb68ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>(Om du \u00e4r helt ny anv\u00e4ndare och vill registrera dig och ditt bolag i KeySourcingTool &#8211; <a href=\"https:\/\/app.keysourcingtool.com\/users\/sign_up\"><strong>Klicka h\u00e4r<\/strong><\/a>)<\/p><p>(Om ditt bolag redan \u00e4r registrerat i KeySourcingTool men beh\u00f6ver bli aff\u00e4rspartner med KeyMan &#8211; <a href=\"https:\/\/www.keyman.se\/sv\/prenumerera-pa-uppdrag\/\"><strong>Klicka h\u00e4r<\/strong><\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<div><strong>We are now looking for a IT Coordinator &#8211; Lule\u00e5&nbsp; with competence level 3 to NCC.<\/strong><\/p>\n<p><strong>Location &#8211; Lule\u00e5 (SSAB) , as well as other on-site work in Northern Sweden<\/strong><br \/><strong>Work time percentage 50-100 %<br \/><\/strong>&nbsp;<strong><br \/><\/strong><\/p>\n<p><strong>Areas of responsibility<\/strong><br \/>Site Setup, On-site Support, 2nd line support.<\/p>\n<\/div>\n<div><strong>Main assignments<\/strong><br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate establishment of new offices or construction sites in their geographic area, including planning, order network (WAN\/LAN), Printers, Office solutions contact suppliers, Installation and configuration.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Full-time life cycle of sites and offices.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Act as a resource in the Site Setup service.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Maintain site information (CIs).<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support to the business in IT matters according to specified service processes. Contribute to support groups in specified services or systems.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate service deliveries on the local site and act as super-user for specified services\/components.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide construction sites and local office support in the specified area.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide advice and best practice to local business regarding specified services\/components.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide site-level and\/or group-level support.<br \/>\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support in the specified geographic area for Workplace, Network, Office solution, Telephony and End user services.<br \/>Act as 2nd line support for specified services (Incidents and request).<\/p>\n<\/div>\n<div><strong>Other tasks<\/strong><br \/>The job holder is obliged to perform the work tasks that belong or are assigned to the job, and which naturally fall under this job. <\/p>\n<p><strong>Mileage Reimbursement<\/strong><br \/>The Contractor shall be reimbursed for business mileage driven using a private vehicle at the prevailing tax-exempt mileage allowance rate applicable under Swedish law (Swedish Tax Agency, Skatteverket).<\/p>\n<\/div>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[30],"class_list":["post-31742","post","type-post","status-publish","format-standard","hentry","category-data-it","tag-it-koordinator"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Coordinator - Lule\u00e5 to NCC (10603) - KeyMan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.keyman.se\/sv\/data-it\/it-coordinator-lulea-to-ncc-10603-16731\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Coordinator - Lule\u00e5 to NCC (10603) - KeyMan\" \/>\n<meta property=\"og:description\" content=\"We are now looking for a IT Coordinator - Lule\u00e5&nbsp; with competence level 3 to NCC.Location - Lule\u00e5 (SSAB) , as well as other on-site work in Northern SwedenWork time percentage 50-100 %&nbsp;Areas of responsibilitySite Setup, On-site Support, 2nd line support.Main assignments\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate establishment of new offices or construction sites in their geographic area, including planning, order network (WAN\/LAN), Printers, Office solutions contact suppliers, Installation and configuration.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Full-time life cycle of sites and offices.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Act as a resource in the Site Setup service.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Maintain site information (CIs).\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support to the business in IT matters according to specified service processes. Contribute to support groups in specified services or systems.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate service deliveries on the local site and act as super-user for specified services\/components.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide construction sites and local office support in the specified area.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide advice and best practice to local business regarding specified services\/components.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide site-level and\/or group-level support.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support in the specified geographic area for Workplace, Network, Office solution, Telephony and End user services.Act as 2nd line support for specified services (Incidents and request).Other tasksThe job holder is obliged to perform the work tasks that belong or are assigned to the job, and which naturally fall under this job. Mileage ReimbursementThe Contractor shall be reimbursed for business mileage driven using a private vehicle at the prevailing tax-exempt mileage allowance rate applicable under Swedish law (Swedish Tax Agency, Skatteverket).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.keyman.se\/sv\/data-it\/it-coordinator-lulea-to-ncc-10603-16731\/\" \/>\n<meta property=\"og:site_name\" content=\"KeyMan\" \/>\n<meta property=\"article:published_time\" content=\"2026-11-03T23:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-05T14:00:03+00:00\" \/>\n<meta name=\"author\" content=\"Alexander\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@info@jlkonsult.com\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alexander\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.keyman.se\\\/sv\\\/data-it\\\/it-coordinator-lulea-to-ncc-10603-16731\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.keyman.se\\\/sv\\\/data-it\\\/it-coordinator-lulea-to-ncc-10603-16731\\\/\"},\"author\":{\"name\":\"Alexander\",\"@id\":\"https:\\\/\\\/www.keyman.se\\\/sv\\\/#\\\/schema\\\/person\\\/f7cf64356a2e8e8114c06c50c2fe9032\"},\"headline\":\"IT Coordinator &#8211; 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with competence level 3 to NCC.Location - Lule\u00e5 (SSAB) , as well as other on-site work in Northern SwedenWork time percentage 50-100 %&nbsp;Areas of responsibilitySite Setup, On-site Support, 2nd line support.Main assignments\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate establishment of new offices or construction sites in their geographic area, including planning, order network (WAN\/LAN), Printers, Office solutions contact suppliers, Installation and configuration.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Full-time life cycle of sites and offices.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Act as a resource in the Site Setup service.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Maintain site information (CIs).\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support to the business in IT matters according to specified service processes. Contribute to support groups in specified services or systems.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Coordinate service deliveries on the local site and act as super-user for specified services\/components.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide construction sites and local office support in the specified area.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide advice and best practice to local business regarding specified services\/components.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide site-level and\/or group-level support.\u00b7&nbsp; &nbsp; &nbsp; &nbsp; Provide on-site support in the specified geographic area for Workplace, Network, Office solution, Telephony and End user services.Act as 2nd line support for specified services (Incidents and request).Other tasksThe job holder is obliged to perform the work tasks that belong or are assigned to the job, and which naturally fall under this job. 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