Finnish speaking IT Service Manager to NCC (10549)

januari 29, 2026

Roll	Service Manager
Kompetensområde	Data/IT
Startdatum	2026-02-16
Slutdatum	2026-08-31
Omfattning	100%
Ort	Stockholm
Land	Sweden
Sista svarsdatum	2026-02-04 (Offerter kommer att behandlas löpande)
Kontaktperson	Marie Lundin (marie.lundin@keyman.se \| 076-1081079)
Referensnummer	#14856

Övergripande uppdragsbeskrivning

We are now looking for a Finnish speaking IT Service Manager with competence level 3 to NCC

This position is divided in 2 parts

Part 1
Service Manager in operations for current Calculation and Cost Control

In this position you will:
Oversee all services, products and systems in scope of responsibility, ensuring that business demands and agreed service levels are being met.

Key Responsibilities
Lifecycle Management

Maintain and update core service documentation and conduct full asset/CI lifecycle management (hardware, software, licenses, warranties) with accurate CMDB relationships.
Identify and drive service and system improvements (including automation), and contribute to forecasting, budgeting, and financial follow-up.
Service Delivery & Operations

Oversee incident, problem, and service-request processes; manage support teams to meet SLAs and ensure procedures are followed.
Coordinate deployments, releases, and patches via CAB and champion continuous feedback-driven improvements.
Service Development

Partner with business stakeholders to translate requirements into IT demands with clear business cases; enforce service design and development standards.
Plan and manage transitions from development to production, staying informed on trends and initiatives to enhance services.
Service Consumer Relationship

Build strong customer and stakeholder partnerships through rapid issue resolution, regular governance forums, and performance reporting.
Enable self-service by ensuring end-user instructions and knowledge articles are accurate and accessible.
Management of Service Providers

Lead end-to-end supplier management—governance, contracting, financial oversight, and performance tracking—to reduce costs, mitigate risks, and drive continuous value.
Enforce contracting guidelines and principles, steering supplier relationships throughout the agreement lifecycle

Part 2
Service Manager in the project – Project Cost Management. Still not decided to start
Be part of the project as Service Manager to make sure the system/service is operational ready and that quality is assured. And both as sender and receiver you would assess the quality of the delivery and verify that everything is ready for operation, together with Product owner and/or Service Owner.

To be successful in this two positions you…:
Are a team player
Have excellent communication skills
Are result driven
Great at building relationships
Good Technical understanding
Have high level of independency
Self leadership
Reliable
Adaptable for NCC IT Way of working (https://www.ncc.se/om-ncc/om-koncernen/varderingar-och-star-behaviors/)

Briefly describe in ”Comment” for the various requirements and how the consultant fulfills them, and refer to which assignment/assignments in the CV
All text in the offer and CV must be in English.

Skallkrav

Academic degree or equivalent work life experience
Experienced Service Manager
Able to take main responsibility, lead and drive assignments within relevant area.
Agile and ITIL basic knowledge
Experience from Service Management Processes
Service Operations/Service Transition
Finnish fluent speaking
English both oral and written

Börkrav

Övriga krav

Bifoga CV på engelska i Wordformat under fliken Dokument. CV:t är en viktig del i utvärderingen av konsulten. Det ska tydligt visa att konsulten har den kompetens och erfarenhet som efterfrågas för det aktuella uppdraget.
Offert för detta uppdrag måste skickas in via KeySourcingTool. Svar via mail kommer att få begränsad feedback.
Leverantören intygar att konsult- och ansvarsförsäkring finns som täcker denna typ av uppdrag enligt branschstandard.
Kommentarena till de olika kraven i offerten är en viktig del i utvärderingen. Var därför noga med att förklara Hur konsulten uppfyller kraven och från vilket/vilka uppdrag eller vilken utbildning.
Hela offerten, motivering, kommentarer till kraven, CV´t och eventuella andra bilagor skall vara på engelska.

Personliga egenskaper

*Are a team player
*Have excellent communication skills
*Are result driven
*Great at building relationships
*Good Technical understanding
*Have high level of independency
*Self leadership
*Reliable
*Adaptable for NCC IT Way of working

Övrig information

(Om du är helt ny användare och vill registrera dig och ditt bolag i KeySourcingTool – Klicka här)

(Om ditt bolag redan är registrerat i KeySourcingTool men behöver bli affärspartner med KeyMan – Klicka här)

Kompetensområden

Kompetensområde

Tillgängliga roller