Description:
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After- Sales Service and/or Spare Parts teams.
Additional Hiring Information for Supplier:
We are looking for a Customer Support Specialist. You will be part of our team with order management, having full responsibility for your own customer portfolio, hence being dedicted main contact for these customers in the everyday work.
Your aim is to ensure that we as a company delivers world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success.
1. Working with a portfolio of global customers, internal and external.
2. Responsible from order received, until delivery complete and payment received.
3. Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
We need someone who:
1. Is driven, service minded an well organized.
2. Team oriented, communicatively skilled and appreciate working with people.
3. Interested in the technical and commercial aspects of doing business.
4. Academic backgrund within fields of business administration, engineering, logistics and/or work experience within mentioned fields.
5. Fluent in English, both written and verbal is required. Additional languages are of advantage.
Remote work is possible for 30% of the time.
Interview is preferred in person. Two stage interview process.